Terms and Conditions
1. Who are we?
At Spotlessweb we dedicate our time to deliver quality products to consumers in an easy, cheap and discrete manner. We do our utmost to be able to offer a wide range of products that can satisfy as many consumers as possible when it comes to a good price and high quality.
As a member of Spotlessweb, you each month get an amount of credits that you can use in the Spotlessweb entire shop to purchase every day goods in bulk. The amount of credits you receive is equal to the membership cost, based on the EUR currency (1 EUR = 10 credits).
In Spotlessweb credit shop, we offer a very wide variety of products. All of our products are held at low price and the price always includes packaging and shipment.
To keep it as simple as possible, you only need to use your credit card once. Afterwards, a small amount of money is deducted from your credit card each month, and converted into credits that you can spend in the shop.
We are committed to protecting and respecting your privacy, and in the following we explain on what basis we treat the personal information that we collect from you, or that you provide us with. You can find full details of our specific treatment of personal information under section 4, Personal Data.
Please read the entire text on the conditions and protection of personal data carefully to ensure that you understand our views and practices regarding your orders at Spotlessweb and your personal data.
Please be aware that you can not place an order if you do not accept Spotlessweb terms and conditions.
2. Terms and agreement
2.1. Acceptance of the terms and agreement
When you place an order, you acknowledge that you have read, and that you agree to spotlessweb.com terms and conditions. It is this that shall be deemed to constitute an agreement between you and Spotlessweb.
2.2. Terms of subscription
Upon ordering the introductory period, you also subscribe to an on-going subscription, whereby you receive credits in your account every month. You can swap credits for a range of quality products on spotlessweb.com – You of course, get free delivery on these products.
3. Ordering a subscription
You have to be at least 18 years old to order or buy a subscription with Spotlessweb.
3.2 Subscription price
Spotlessweb may offer promotional campaigns to new subscribers. The price depends on which campaign, that you want to use. The introductory price will usually cost between 1.00€ – 5.00€. The introductory period will usually be between 5 and 14 days. The monthly subscription will usually cost //RENEWAL_PRICE//€ and will continue to be billed on the subscribers credit card until cancelled or unsubscribed by the subscriber.
Please note that prices and charges are subject to change. If you do not agree to the change, you may cancel your subscription in your Self-service page or by emailing [email protected]
Your monthly subscription price, which usually cost //RENEWAL_PRICE//€, can be split into smaller deductions, or downgraded to another pricing model as an automatic service after sign up. If this change occurs your receipts will reflect the new subscription price.
3.3. Payment with credit card
Upon placing and order, the amount for the introductory period will be charged, and the amount for your credits will automatically be transferred to your account. The monthly charge for the subscription will automatically continue until you actively unsubscribe. You can easily manage your subscription details after you have logged in to the members area.
In case of the event that there is no money on your credit card, the deposit of your credits will be postponed until it is possible to make the payment on the card again.
The following credit cards can be used for payment; Mastercard, Visa, Visa Electron and JCB.
All billings will be displayed as spotlessweb.com on your bank statement.
A confirmation email for your order/payment will be sent to the email you stated upon signing up for the subscription.
3.4 Payment debiting times
All payments will be debited at time of order, if for any reason we do not have the stock or can’t complete you order, you will be notified and your credit or debit card transaction will be cancelled, so that you will not be charged.
We must receive payments for all orders in full, before they are dispatched.
3.5 Right of regret regarding your subscription
You have 14 days right of withdrawal on the purchase of the introductory period. You can only cancel or withdraw your purchase if you have NOT used your credits that follow your subscription. As it is an on-going subscription, there is no right of withdrawal on the purchase of the on-going monthly membership payments. The 14 days start from when you sign up to the introductory period.
Upon the withdrawal of your purchase, you have to send an email to [email protected], where you state the following details:
Subscription information – so we can find the right subscription.
State that you want to cancel your purchase.
3.6 Length of subscription
The subscription has a period of the introductory period and 3 successive renewals.
After the subscription period, the subscription will continue automatically until you actively unsubscribe from it.
3.7 Termination of the subscription
Unsubscribing the subscription has to be done via the website spotlessweb.com at least 2 days before the next renewal date (that date is stated on your confirmation letter).
3.8 Subscription information
You can find information about your subscription on the website spotlessweb.com. Login information is sent to the email you subscribed with.
3.9 Information regarding personal information
You have to live in the Sweden, Norway, Finland or France in order to use Spotlessweb.
When you order a subscription from Spotlessweb it is essential that you register with correct personal information.
If there are any changes in your personal information, you are obliged to update them on Spotlessweb website.
If you get a new credit card, or the credit card has been cancelled or expired, the subscription will cease and you will not be able to make any further purchases. You can inform us about this via email or telephone.
Spotlessweb reserve the right to send out news and offers from Spotlessweb and its carefully selected partners – you can unsubscribe from these at any time without a fee.
3.11 Promotional offers and welcome gifts
Spotlessweb will now and then provide special member promotional offers where you can gain access to the membership benefits for a limited period at a reduced price. The price is stated on the website/offer site also the trial period. In some cases you can also get a welcome gift upon signing up. The gift will be dependent on the specific campaign.
3.12 Taking part in a competition through a promotional campaign
Spotlessweb may offer competitions to new subscribers as part of the promotional material. When you enter the competition you will automatically be part of the draw.
Each promotional competition will have certain rules such as closing dates and minimal entries, please read the campaign carefully.
General competition terms & conditions, which apply to all campaigns:
- The entrant(s) must be aged 18 or over.
- Proof of identity and age may be required.
- Use of a false name or address will result in disqualification.
- All entries must be made directly by the person entering the competition.
- Spotlessweb reserve the right to amend or alter the terms of competitions at any time and reject entries from entrants not entering into the spirit of the competition.
- In the event of a prize being unavailable, Spotlessweb reserves the right to offer an alternative prize of equal or greater value.
- Unless stated otherwise the winner(s) will be drawn at random from all correct entries received by the closing date stated within the promotional material.
- Confirmation of the prize will be made in writing to the winner(s) by email.
- Competitions may be modified or withdrawn at any time.
4. Personal data
4.1. Processing of personal data
Personal information and card data is handled in compliance with the Privacy Act. Personal information is not passed on to any third party.
Please be aware that credits expire after 12 months.
5. Limitation of liability
Spotlessweb assumes no further responsibilities than what Spotlessweb is bound to by Danish law. In case of a dispute or controversy the parties submit all their disputes arising out of or in connection with this Agreement to the non-exclusive jurisdiction of the Courts of Denmark.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.